FAQ's
Bib Shorts
Which size do I need and what is the 'fit' of the Bib Shorts in comparison with other brands?
Which size do I need and what is the 'fit' of the Bib Shorts in comparison with other brands?
The sizing of the FUTURUM Bib Shorts is comparable to other West European brands, in contrary to most Italian brands which are relatively small. For FUTURUM Bib Shorts you can order your ‘normal’ size or one size smaller than the size you normally wear from an Italian brand.
Which Chamois is used in the FUTURUM Bib Shorts (and tights)?
Which Chamois is used in the FUTURUM Bib Shorts (and tights)?
PEPIJN - RIDE
The FUTURUM RIDE seat pad has been ergonomically formed, so that it connects well with the seating surface.
For this and every other FUTURUM seat pad, a special production technology is used.
By shaving off the parts of the foam, which are not needed to create the shape of the padding, the density of the specific foam remains equal over the entire surface of the insert.
This provides great comfort during your rides.
JORIS, 4 SEASONS - COMP
The ergonomic fit of the COMP seat pad allows you to concentrate fully on delivering exceptional performances.
For this and every other FUTURUM seat pad, a special production technology is used.
By shaving off the parts of the foam, which are not needed to create the shape of the padding, the density of the specific foam remains equal over the entire surface of the insert.
All the materials used in the production of this seat pad ensure good moisture extraction, maximum breathability and a fast drying effect.
This increases thermoregulation and comfort. The COMP seat pad is recommended for all-distance riders, even those of more than eight hours, since the foam has several density layers that offer great support.
Furthermore, the carbon yarns have an antibacterial effect, which keeps the seat pad fresh.
JONA - PRO
Thanks to its excellent cushioning, the PRO seat pad is suitable for every circumstance, even the most extreme rides of eight hours and more.
Whichever position you sit on the saddle, the chamois perfectly matches the body's vision, so that it is always comfortable and provides the best support.
The zigzag structure of carbon fibres makes sure that the chamois is antibacterial, so it remains wonderfully fresh.
Whilst riding, one will benefit from extra air circulation, which will be generated through the special perforation.
This keeps the temperature lower, dries the chamois more quickly, which reduces friction and irritation.
The middle of the chamois is made of 10 millimeter thick "high-density" foam, so that any bumps are well cushioned.
The outer sides are made of 4 millimeter thick memory foam, so that the chamois forms well to your body, every ride again.
Like every other seat pad in FUTURUM shorts and tights, a special production technology is used.
By shaving off the parts of the foam, which are not needed to create the shape of the padding, the density of the specific foam remains equal over the entire surface of the insert.
Is it true I can test the FUTURUM Bib Shorts for 14 days?
Is it true I can test the FUTURUM Bib Shorts for 14 days?
At FUTURUM, we know that bib shorts and tights should fit perfectly. That’s the reason why you can test them. If you don’t like them, you can return them within 14 days. No strings attached. It doesn’t matter if you wore the shorts, we will refund your money.
What are the washing instructions for the FUTURUM Bib Shorts?
What are the washing instructions for the FUTURUM Bib Shorts?
Protect your clothing and keep the FUTURUM bib sthorts in top shape.
- Machine wash (30°C)
- Wash with same colours
- Wash inside out
- Don’t iron
- Don’t bleach
- Don’t tumble dry
- Use laundry bag
- Dry in well ventilated space
What does 4-way stretch mean?
What does 4-way stretch mean?
A fabric that offers 4-Way stretch can be naturally stretched in every direction to follow muscle and joint movement. This makes for an unmatched fit and lets the garment feel like a second skin.
Jerseys
Which size do I need and what is the ‘fit’ of the jerseys?
Which size do I need and what is the ‘fit’ of the jerseys?
The sizing of the FUTURUM jerseys is comparable to other West European brands, in contrary to most Italian brands which are relatively small. For FUTURUM jerseys you can order your ‘normal’ size or one size smaller than the size you normally wear from an Italian brand.
What are the washing instructions for the FUTURUM jerseys?
What are the washing instructions for the FUTURUM jerseys?
Protect your clothing and keep the FUTURUM jerseys in top shape.
- Machine wash (30°C)
- Wash with same colours
- Wash inside out
- Don’t iron
- Don’t bleach
- Don’t tumble dry
- Use laundry bag
- Dry in well ventilated space
4 SEASONS
Which size do I need and what is the ‘fit’ of the 4 SEASONS jacket and bib shorts?
Which size do I need and what is the ‘fit’ of the 4 SEASONS jacket and bib shorts?
The sizing of the FUTURUM 4 SEASONS jacket and bib shorts is comparable to other West European brands, in contrary to most Italian brands which are relatively small. For the FUTURUM 4 SEASONS Jacket and Bib Shorts you can order your ‘normal’ size or one size smaller than the size you normally wear from an Italian brand.
What does 4 SEASONS mean?
What does 4 SEASONS mean?
FUTURUM 4 SEASONS is a collection of clothing, developed in an almost unique way for tough and wet weather conditions, but still focusing on close-fitting clothing unlike your typical rain gear. Thanks to the high-tech membrane, the 4 SEASONS fabric is both water- and windproof without losing its great breathable capabilities. The DWR coating helps making the clothing more waterproof, since water will not be able to reach the membrane. Thanks to the strategically placed reflective details, your visibility will be improved. The 2-Way stretch provides a good and comfortable fit. You can use the 4 SEASONS clothing in a temperature range from -5 to +15 degrees Celsius.
What does DWR mean?
What does DWR mean?
DWR stands for Durable Water Repellent, which says it all. The special DWR coating makes sure that water can’t reach the high-tech membrane in the 4 SEASONS clothing. Because there is less water pressure on the membrane, there is less chance that the water will penetrate through it. Clothing with this DWR coating keeps your body dry, even in heavy rain.
How can I reactivate the DWR?
How can I reactivate the DWR?
After a period of time, the DWR functionality decreases. To reactivate, you can use three options.
- Tumble dry your garment on low heating temperature for 20 minutes to reactivate the durable water-repellent (DWR) treatment on the outer fabric.
- Iron the dry garment on the gentle setting (warm, no steam) by placing a towel or cloth between the garment and the iron. This will help reactivate the DWR treatment on your garment’s outer fabric.
- If step 1 and/or 2 are not providing the expected result, because the DWR layer is completely worn out, we advise to apply a new DWR layer by using Nikwax TX.Direct® Spray-On. This product is easy and quick to apply, and its highly Durable Water Repellency (DWR) develops on air drying.
Which layers do I have to use underneath my 4 SEASONS jacket?
Which layers do I have to use underneath my 4 SEASONS jacket?
You only need one base layer underneath your FUTURUM 4 SEASONS jacket. The jacket is warm enough and is very breathable despite its waterproof design. That makes this the perfect jacket for every season. With only one additional base layer, you can adapt to different temperatures. We recommend a short sleeve base layer for typical temperatures of the interim periods between the seasons and a long sleeve jersey (ideally Merino) for the colder winter days.
What are the washing instructions for the FUTURUM 4 SEASONS line?
What are the washing instructions for the FUTURUM 4 SEASONS line?
Protect your clothing and keep the FUTURUM in top shape.
- Machine wash (30°C)
- Wash inside out
- Don’t iron
- Don’t bleach
- Don’t tumble dry
- Use laundry bag
- Dry in well ventilated space
- We recommend Nikwax Tech Wash as preferred wash-in cleaner to keep the fabric in top condition
In which temperatures can I use the 4 SEASONS clothing?
In which temperatures can I use the 4 SEASONS clothing?
As a general guideline we say that the 4 SEASONS clothing are used when the temperature is in the -5°C to +15°C degree range.
Base Layer
Which size do I need?
Which size do I need?
The fit of the FUTURUM Base Layers is comparable to other brands. Please note that base layers needs a tight fit in order to reach the best effect.
What are the washing instructions for the FUTURUM Base Layers?
What are the washing instructions for the FUTURUM Base Layers?
Protect your clothing and keep the FUTURUM in top shape.
- Machine wash (30°C)
- Wash with same colours
- Wash inside out
- Don’t iron
- Don’t bleach
- Don’t tumble dry
- Use laundry bag
- Dry in well ventilated space
What does Merino mean?
What does Merino mean?
Merino is a wool that comes from the Merino sheep. Merino is a fine wool that is very soft and suitable for almost all weather conditions. It keeps the body temperature at a comfortable level when it is hot or cold outside.
Socks
What does Merino mean?
What does Merino mean?
Merino is a wool that comes from the Merino sheep. Merino is a fine wool that is very soft and suitable for almost all weather conditions. It keeps the body temperature at a comfortable level when it is hot or cold outside. Learn
What does Coolmax mean?
What does Coolmax mean?
Coolmax is a brand name for a specially engineered polyester fiber that improve breathability and is moisture wicking. The fabric draws moisture away from the skin.
What does Meryl Skinlife mean?
What does Meryl Skinlife mean?
The Meryl Skinlife fabric makes sure bacteria that naturally are on your feet don’t grow. These bacteria can be the reason that feet start to smell.
What is the height of the socks?
What is the height of the socks?
The height of the socks is 19 cm, measured from heel to top of the sock in size 42-47.
Order
What are the shipping costs?
What are the shipping costs?
As we are Benelux’ biggest online bike retail company, we are able to offer FREE worldwide shipping for every order above € 99.-
Can I also place an order in my country?
Can I also place an order in my country?
At FUTURUM we offer FREE worldwide shipping for every order above € 99.- However, at this moment, we are not able to deliver to Canada and the USA due to limitations in product liability insurance.
We also do not deliver to sanctioned countries, and countries where the shipping risk is too high.
To be certain whether we ship to your country, please try to fill in your desired country of origin during checkout, prior to payment. The system will let you know whether we are able to ship there.
Please note that we are not responsible for any import fees and duties.
Can I place orders as a business?
Can I place orders as a business?
While we are originally a B2C company, we are able to accomodate business orders to some extent.
Please reach out to our customer support team so they can assist you if needed.
How does International Shipping work?
How does International Shipping work?
When you place an order, and your country of delivery is accepted at checkout, we will ship the order to you via our shipping agency.
We ship out of the Netherlands, so it may take some time for the package to arrive.
Please review our shipping conditions to see the pricing.
We are not responsible for any import fees or duties.
Are there any other websites selling your products?
Are there any other websites selling your products?
Yes, we also have retailers who sell our products.
I saw your items online cheaper, can you price match?
I saw your items online cheaper, can you price match?
You are free to reach out to our customer service department, but we are unlikely to be able to pricematch.
our retailers are free to choose their own pricing, and promotions, and tend to limit themselves to a specific geographic region.
This site however, ships worldwide. As such we will not be able to match most prices.
Should you find our items for really really low prices (such as more than 50% off sitewide), please double check whether it is a legitimate site, and legitimate company.
Should you have doubts about a specific site, please reach out to us, and we will happily check with you!
our retailers are free to choose their own pricing, and promotions, and tend to limit themselves to a specific geographic region.
This site however, ships worldwide. As such we will not be able to match most prices.
Should you find our items for really really low prices (such as more than 50% off sitewide), please double check whether it is a legitimate site, and legitimate company.
Should you have doubts about a specific site, please reach out to us, and we will happily check with you!
Who is this "FuturumShop.com B.V." I see mentioned sometimes?
Who is this "FuturumShop.com B.V." I see mentioned sometimes?
They are our logistical partner for everything related to the order.
For any orders placed through our website, Futurum.cc is the seller, so please reach out to us should you have any questions.
FuturumShop.com B.V. is also the largest online retailer for race cyclists in the Netherlands, Belgium, and Luxembourg, and does not actively operate internationally
The founder of FuturumShop.com B.V. also founded Futurum.cc, so they could be considered our sister company.
For any orders placed through our website, Futurum.cc is the seller, so please reach out to us should you have any questions.
FuturumShop.com B.V. is also the largest online retailer for race cyclists in the Netherlands, Belgium, and Luxembourg, and does not actively operate internationally
The founder of FuturumShop.com B.V. also founded Futurum.cc, so they could be considered our sister company.
Account
Do I have to create an account?
Do I have to create an account?
While it is not strictly necessary, we do highly recommend it to keep all your orders in one place, and make it easier to see the status of your order!
I used to have an account on this website, but it now looks different, and my login does not work.
I used to have an account on this website, but it now looks different, and my login does not work.
If you had an account on our site before 01-07-2025, it was unfortunately not able to be migrated to our new website.
Please do reach out to our customer service department if you had an account prior!
While we cannot migrate it over, we will happily assist you with any questions you may have. We apologize for any inconvience caused.
We would also love to hear from you when you have made a new account!
I have forgotten my password!
I have forgotten my password!
Please reset it with the "forgot your password?" button you see when signing in.
The password reset mail does not arrive
The password reset mail does not arrive
The email could also appear in your spam folders.
If it is also not there, please double check whether you have filled in the correct e-mail adres.
If you still do not receive the password reset mail, please reach out to our customer service department so we can help you!
If it is also not there, please double check whether you have filled in the correct e-mail adres.
If you still do not receive the password reset mail, please reach out to our customer service department so we can help you!
I want to open a Business Account
I want to open a Business Account
If you are interested to become a retailer, please reach out via our "become a retailer" page!
If you want to only place orders as a Business, without being our retailer, please reach out to our customer service department.
We do not have dedicated business accounts, but are able to accodomate business orders to some extent.
If you want to only place orders as a Business, without being our retailer, please reach out to our customer service department.
We do not have dedicated business accounts, but are able to accodomate business orders to some extent.
Payment
What payment methods can i use?
What payment methods can i use?
Please have a look at our overview in which we describe all possible paying methods in our webshop.
Can I pay after receiving the shipment?
Can I pay after receiving the shipment?
We do not offer a pay later option.
Lifelong Warranty
How long is the warranty period?
How long is the warranty period?
As a manufacturer, we are legally obliged to give a two-year warranty. However, at FUTURUM we offer you a voluntary lifelong warranty against material and manufacturing defects. Why? For the simple reason that we are that confident about the quality of our products.
How do I claim the warranty?
How do I claim the warranty?
Please reach out to our customer service team so they can help you!
365 Days Returning
In which period can I return an item?
In which period can I return an item?
To offer you the best service possible, is one of FUTURUM’s focus points. That’s why we opted to present you a return period of 365 days after the purchase date. By doing so, we exceed the legal minimum of 14 days by a quite big margin. For more information about how to request a return and further proceedings, please check our 365 days return policy page. The statutory right of withdrawal remains unaffected.
100% Satisfaction Guarantee
What does the 100% satisfaction guarantee mean?
What does the 100% satisfaction guarantee mean?
At FUTURUM, we know that bib shorts and tights should fit perfectly. That’s the reason why you can test them. If you don’t like it, you can return them within 14 days. No strings attached. It doesn’t matter if you have worn the shorts or tights, we will refund your money.