365 day return policy

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1. Print our return form.

2. Fill in the form with detailed information (e.g. if you desire a credit or if you want to exchange the return for different products / description of the warranty case.)

3. Include the return form in the box in which you are returning the product(s).

4. Send your return to the following address:
FuturumShop.com B.V.
Antwoordnummer 6009
7330 VB Apeldoorn
The Netherlands

6. Find your nearest drop off point:
through: this link.
7. Save your receipt and tracking number from the post office, since we might ask for it.

Use the online portal (only for EU customers) 1. Click on the link to our Online Return Portal.

2. Fill out the appropriate fields and print the shipping label that you will receive by mail. Please apply this label on the outside of the box. Attention: We have negotiated with our parcel service (PostNL) the best possible service for the majority of our customers. This means that we can even offer returns free of charge.

3. Print the return form

4. Fill in the form with detailed information (e.g. if you desire a refund or if you want to exchange the return for different products / description of the warranty case.)

5. Include the return form in the box in which you are returning the product(s).

6. Send your return to the following address:
FuturumShop.com B.V.
Europaweg 165
7336 AL Apeldoorn
The Netherlands


7. Find your nearest drop off point from the following list Austria - Austrian Post
Bulgaria - Bulgaria post
Croatia - Croatia Post
Czech Republic - CZ Post
Denmark - Post Danmark
Estonia - Eesti Post
Finland - Posti
France - La Poste
Germany - DPAG
Greece - Hellenic Post
Hungary - Magyar Posta
Ireland - AnPost
Italy - Poste Italiane
Latvia - Latvia Post
Lithuania - Lithuania Post
Luxembourg - Post Luxembourg
Malta - MaltaPost
Poland - Polish Post
Portugal - correios de PT
Romania - Posta Romana
Slovakia - Slovenska Posta
Slovenia - Slovenia Post
Spain - Correos
Sweden - Posten AB

8. Save your receipt and tracking number from the post office, since we might ask for it. Please note the whole process can take up to 2-3 weeks. Of course keep close contact with you about the state of affairs.

1. Print our return form.

2. Fill in the form with detailed information (e.g. if you desire a credit or if you want to exchange the return for different products / description of the warranty case.)

3. Attach the form to the box in which you are returning the product(s).

4. Go to your local parcel service and buy a shipping label.

Please make sure you are not using an oversized box.
We will refund a reasonable amount of shipping costs, in almost all cases this would be the full amount provided the package is not purposely made heavier than it should be, the box is not a lot larger than it should be, or other forms of abuse take place.
We will not refund any express courier costs or services, nor will we refund the amount if shipping is done by a company other than either the national postal service of your country, DHL, UPS, FedEx, DPD, or PostNL.
Should the receipt be altered in any way, the money will not be refunded either.
Please reach out prior to shipment should you have any concerns or questions.
Our customer service will happily assist you to ensure a smooth return process.

5. Send your return to the following address:
FuturumShop.com B.V.
Europaweg 165
7336 AL Apeldoorn
The Netherlands

Please make sure to fully, and correctly spell out the name to prevent issues with customs.
Spelling errors could result in your return being held up in customs, or sent back without notice.

6. Save your receipt and tracking number from the post office to complete the credit of your return shipment. Send us an email at support@futurum.cc including the following:
- Return form
- Picture of, or digital receipt
- Tracking number of your return shipment